Policies and Procedures

Always bring your valid health card with you when coming to see a physician or a nurse. If invalid or forgotten, a cash deposit of $25 +HST will be taken and held for a month and will be reimbursed only when a valid health card is received.
All appointments must be cancelled at least 24 hours prior the scheduled appointment time or no show fees will apply.
If you arrive late for your appointment, your physician will be informed. It will be up to him/her to decide if they are still being able to see you.
It is the responsibility of the patient to remember their appointment information. No reminder calls will be made prior to appointments. Email confirmation will be sent if you have provided us with a valid email address.

Confidentiality of Personal Health Information

When turning 14 years old, patients may exercise independent consent for health care. Health information will be kept confidential. Disclosure to third parties including parents will require a signed consent from patient.

Every case is different; exception to this rule will be at the discretion of the physician.

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If a 16 year old patient signed consent for parents/guardians to have access to his/her medical records, consent will automatically expiry when patient turns 18.

All 18 year old patients will have to give new consent for their parents/guardians to access to/discuss/pick up anything in their chart only if they choose to do so.

Test Results

The patient will be contacted for abnormal results. Every effort will be made to do so. The patient needs to make sure that their contact information is up to date on their file.

No news of a result is NOT good news. No news is no news. Results can get lost, misfiled or never arrive. Appointments may not be given by specialists and they may not tell us that a referral was declined. Specialists may not forward us test results. We may not be aware that a specialist has done a test. Specialists may send us requests that we never receive. The hospital may not send us test results and they may not be visible on both the patient and physician online portals. Specialists are responsible for tests and referrals that they organize.

The patient is responsible for following up on every result either by setting up a follow up appointment or by calling reception to confirm results have been received. Communication with our office is essential to avoid any loss of information.

Test Results cannot be given by our front staff team. Please note that our receptionists are not nurses. They have no medical training and cannot assist you with your health concerns. The physician who ordered your test will review your results as soon as they receive them .If there is anything that need to be followed-up, the clinic will get in contact with you. However if you have concerns, you are welcome to book an appointment with your family doctor.
You can request to have your results -once reviewed by your family doctor-added to your portal free of charge.

Approximate time for test results ordered by your family physician ( if ordered by a specialist, ask them to cc your physician on results for us to get a copy as soon as available):

– General Bloodwork: 1-5 business days
– PAP Test: 10-14 business days
-Public Health Testings (HIV, Syphyllis, etc.): 10 business days
-Diagnostic Imaging (MRI,X-Ray, CT, Bone Density, Mammogram, Ultrasound,etc.): 7-14 business days
-Biopsies: 10 business days- Hospital Testings: 10 business days

LATE PATIENT POLICY

Reserved appointment time in any medical office is limited and valuable. It is extremely important that all patients honor their reserved appointment times. Failure to do so deprives other patients from receiving needed care in a timely fashion.Those who fail to keep scheduled appointments should not penalize the doctor and our staff. Our policy stipulates that failure to give sufficient notice to keep a scheduled appointment (24 hours notice) will result in a fee being charged, usually $43.00 for a regular 15 minutes appointment and $68.00 for a Periodical Health Review or 30 minutes appointment. Patients who arrive late to their scheduled appointment will not be seen and will be asked to reschedule their appointment on a different day. The no- show fees (same as above) will also apply.

LOST FORMS

If a patient misplaces documents filled out or prepared by a physician (including the Quebec reimbursement form) and would like another copy, there will be a fee involved, the same fees paid for previous/original ones.

SCENT-FREE POLICY

To ensure that we create a healthy and safe environment for our patients and employees, Meadowlands Family Health Centre maintains a scent free policy. Patients, visitors, employees and medical staff are requested to refrain from the use of scented perfumes, deodorants, after-shave lotions and other scented personal hygiene products. Scented products contain certain chemicals that trigger symptoms in people with migraine headaches, allergies, asthma and other respiratory disorders – sometimes requiring emergency treatment.

NARCOTICS

Narcotic Medications will not be renewed via fax or by a physician other than your own. You will need to book an appointment your physician.
When due for your narcotic renewal, you will need to make certain you have an in person follow-up with your physician for narcotic renewal PRIOR to you running out of your medication to avoid dissappointment.

Hesitant? Do not know if an appointment is needed?
No need to see the doctor for:

Regular blood pressure check- ask to see a nurse
TB Test for school or work – ask to see a nurse
Prescription refills: As of July 1 2016 all prescription refills provided outside of an appointment will be subject to a fee.

Fax Number: 613-228-2856

VERBAL AND PHYSICAL ABUSE WILL NOT BE TOLERATED.
IF YOU DISPLAY SUCH BEHAVIOUR, YOU WILL BE ASKED TO LEAVE.