Confidentiality of Personal Health Information
When turning 14 years old, patients may exercise independent consent for health care. Health information will be kept confidential. Disclosure to third parties including parents will require a signed consent from patient.
Every case is different; exception to this rule will be at the discretion of the physician.
If a 16 year old patient signed consent for parents/guardians to have access to his/her medical records, consent will automatically expiry when patient turns 18.
All 18 year old patients will have to give new consent for their parents/guardians to access to/discuss/pick up anything in their chart only if they choose to do so.
The patient will be contacted for abnormal results. Every effort will be made to do so. The patient needs to make sure that their contact information is up to date on their file.
No news of a result is NOT good news. No news is no news. Results can get lost, misfiled or never arrive. Appointments may not be given by specialists and they may not tell us that a referral was declined. Specialists may not forward us test results. We may not be aware that a specialist has done a test. Specialists may send us requests that we never receive. The hospital may not send us test results and they may not be visible on both the patient and physician online portals. Specialists are responsible for tests and referrals that they organize.
The patient is responsible for following up on every result either by setting up a follow up appointment or by calling reception to confirm results have been received. Communication with our office is essential to avoid any loss of information.
Test Results cannot be given by our front staff team. Please note that our receptionists are not nurses. They have no medical training and cannot assist you with your health concerns. The physician who ordered your test will review your results as soon as they receive them .If there is anything that need to be followed-up, the clinic will get in contact with you. However if you have concerns, you are welcome to book an appointment with your family doctor. You can request to have your results -once reviewed by your family doctor-added to your portal free of charge.
Approximate time for test results ordered by your family physician ( if ordered by a specialist, ask them to cc your physician on results for us to get a copy as soon as available):
– General Bloodwork: 1-5 business days– PAP Test: 10-14 business days-Public Health Testings (HIV, Syphyllis, etc.): 10 business days-Diagnostic Imaging (MRI,X-Ray, CT, Bone Density, Mammogram, Ultrasound,etc.): 7-14 business days-Biopsies: 10 business days- Hospital Testings: 10 business days
Hesitant? Do not know if an appointment is needed?No need to see the doctor for:
Fax Number: 613-228-2856
VERBAL AND PHYSICAL ABUSE WILL NOT BE TOLERATED.IF YOU DISPLAY SUCH BEHAVIOUR, YOU WILL BE ASKED TO LEAVE.