• Easter Weekend Hours: The office is open, for urgent care only, 10-1 Friday April 14th, Sat April 15th and Sun April 16th. We are open Monday April 17th for urgent care only 11-2-Please note these hours are different from our usual UCC holiday hours        
  • As of July1 2016 there will be fees ($8.99+HST) for all prescriptions requested outside of an appointment. For more information please refer to the Patient Information Section.        
  • *New Patient Portal is now active. Please see Patient Information section for more details        
  • If you or somebody you know is experiencing serious mental health problems, call the CRISIS LINE 24 hours a day 613-722-6914        
  • New fees uninsured services, notes, forms etc. effective September 1st, 2015        

Patient Information

Prescription Requests as of  July 1 2016--There will be fees for all prescription requests received outside of an appointment ($8.99+HST).   All prescription requests, at this time should be coming through your patient portal (information below) and not requested through your pharmacy.  As of July 1st 2016 you will have the ability to pay for the prescription request through the portal as well. 

 

*New Patient Portal*

We are now offering a new patient portal.  Through this portal you will be able to see upcoming appointments, some results, update your demographic information and soon have the ability to book appointments on line.

Also your will be able to request a prescription renewal ($8.99+HST), and for some phyicians, the ability to message your physician or nurse directly through the portal ($13.99+HST)

We will need your email address before you can register for the portal.  If we do not currently have your email address, please send us a message through the

website or call the office at 613-228-2882 x5.

To register for the portal go to www.midash.ca.   Once registered please use the portal tutorial to optimize your experience.

 

 

Appointments

Requesting an appointment | Cancelling an appointment | Missing an Appointment | Preparing for your Appointment
Emergency Situations | Responsibility of each patient | Specialist Referral | Chart Transfer | Pick-Up of Medical Documents | Protecting Your Privacy

Allergy Shot Policies and Procedures

Urine Sample Collection

Same Day Appointments

Several of our physicians offer 1or 2 Same Day appointments to their patients on certain days of the week. To try to book  one of these appointments, you may try calling in the morning as early at 8:00AM.

Same Week Appointments

Many of our physicians offer Same Week appointments to their patients.  These spots can only be booked the Friday prior to each week. Please call us as early as 8:00AM.
These spots are limited. Fisrt call, First serve!

Please Note for Dr Lofaro, patients may only call on Monday to try to book a same week appointment.

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Requesting an appointment

To book, change, confirm or cancel an appointment with your family physician, please call us at 613-228-2882.

When calling to book an appointment, you will be asked to provide your name, date of birth and reason for your appointment.

It is important to give the receptionist some idea of the reason for your appointment. This will help the physician be better prepared for your visit. This will also allow our front team to schedule your appointment with the right length as the time scheduled for certain appointment depends upon the appointment type. Example: Periodical Health Review are usually 30 minutes depending on the physician.

Please note that our receptionists do not have medical training and are not qualified to answer your health questions.  They cannot give the results of any tests at anytime. If you have any health concerns, come and see your family doctor or ask to speak with a nurse.

For advice or concerns after hours, you can always call the Telephone Health Advisory Service (THAS) at 1-866-553-7205; TTY: 1-866-250-3379 or Telehealth to speak to a registered nurse at 1-866-797-0000

Also note that your doctor may not work every day. Other days, your physician may be heavily booked, out on an emergency or off on Holidays. On these occasions, if an appointment is urgent and cannot wait, you can request an appointment with our urgent care doctor (please see the urgent care section for details on our urgent care clinic procedures).

 

***** Periodical Health Review:

Annual Physical Exams are no longer covered by OHIP. Pap smears are covered every 33 months for healthy patients. You may book a Periodical Health Review with your family physician every year for a review of your health status, tailored to your individual health need. The visit's length can vary between 15 minutes to 30 minutes depending on your physician's assessments and/or recommendations.

This change became effective as of January 01st, 2013.

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Cancelling an appointment

All appointments must be cancelled at least 24 hours prior the scheduled appointment or no show fees will apply.

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Missing an Appointment

Appointment confirmation through emails is now offered to our patients. Please nsure that we have a valid email address for yourself and your family.

It is the responsibility of the patients to remember their appointment information.  No reminder calls will be made prior to appointments.

Missed appointments take valuable time away from ill people who are waiting to see their doctor.    Please provide advance notice for appointment cancellations.    If you miss or arrive too late for your appointment, no show fees will apply ($43 for a regular appointment and $68 for a Periodical Health Review or half hour appointment). An invoice will be sent to your address.

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Preparing for your Appointment

Always remember to bring your valid health card with you when coming to see a physician or a nurse. If invalid or forgotten, a cash deposit of $25 will be taken and held for a month.

Arrive at least 15 minutes prior to your appointment.  To avoid being late for your appointment, give yourself extra time to find parking, get to the clinic, check in with reception and complete any required forms for your visit.  If you arrive late for your appointment, your doctor or health professional may not be able to see you and you may be required to reschedule your appointment.

Well Baby Visits

  • Arrive 20 minutes prior to your appointment: the babies will first be seen by our nurses or medical assistant for measurements.
  • Bring extra diapers, wipes, a blanket or soother/bottles to suit your baby and make him/she feel more comfortable.
  • Strollers are not allowed inside the clinic; please leave them at the front in the dedicated area when arriving to our facility.
  • If a vaccine is to be given to your child, you may choose to give your baby a fever reducing medicine before their appointment.

18 months: At the 18 months visit a developmental scale form will have to be completed by the parents. It is available online. You can choose to print it at home and fill it out before coming to your appointment.

Please Note:

  • The vaccines will be given only after the patient has been seen by the doctor.
  • If the child has a fever, the vaccine will be postponed for a minimun of 48 hours. However parents should still bring their child to their scheduled appointment if baby is well enough.

Should vaccines have been postponed, you can return to the clinic anytime after the 48 hours to see the nurses, no appointment is required.

 

Older Children, Teens and Young Adults

Annual Visits are not mandatory. Patients should come every 2-3 years to learn about new medical information and keep their health profile up-to date.

If there are ongoing health concerns, patients will see their doctor and plan their medical visits accordingly.

 

14-16 years old: Plan to come and book an appointment with your family doctor as you will need your tetanus booster.

Should you receive a letter/notice from Public Health, call us to find out how to obtain the needed vaccines.

If you will need the nurse to go through your chart and update your immunization record based on vaccines received here at the clinic, drop off your card or leave a message for the nurses. They will call you once ready. Please allow 2 weeks for completion.

 

Adults

Are you due for your periodic health review (PHR)?
Please call us well in advance to schedule your PHR appointment.

During this visit ensure you have discussed your preventative care screening needs such as mammograms, pap tests, bone density testing and FOBT/colonoscopy Testing. Discuss with your MD to see when they shoud be done.

If abnormal results were previously noticed, visits will need to be more often as indicated by your physician. Your family doctor will plan your care accordingly.

 

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Emergency Situations

In the case of an emergency, call 911 immediately.

Our office is not equipped to handle major health emergencies.

Certain emergencies (chest pain, stroke, collapse, problems breathing, severe allergic reactions, major lacerations, bad burns, etc.) will be redirected by our staff to the closest hospital emergency department.

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Responsibility of each patient

Arrive on time for your appointment.

Please always call us first before visiting other walk-in clinics or urgent care clinics.

If any of your demographic information has changed such as your address, email address or phone numbers (home, work, cell), please call  to advise us.

Check the expiration date on your card, and arrange for a new one before it expires.

Please bring along your own slippers or indoor shoes as you will be required to remove your boots during wet or snowy weather.

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Specialist Referral

If your physician initiates a referral to a specialist, please note that the wait times vary widely.    Once we have confirmation of your appointment, our office will notify you by telephone, unless mentioned otherwise. Sometimes certain specialist offices call the patients directly to let them their appointment information.   We will outline the appointment time, date and location and any specific instructions you are required to follow. Please ensure our office has your current demographic information.

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Chart Transfer

For chart transfers, patient will need to sign a consent form allowing us to send a copy of their chart to a specific physician. Chart transfer fees are $25 +HST per person (chart will be copied on CD).

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Pick-Up of Medical Documents

Photo I.D. will be required when picking up a medical document at the clinic (Blood requisition, etc.).

3rd Party Pick-Up:
For a 3rd person to be able to pick a document on your behalf, you will need to have sign a consent form allowing them to pick up a specific document. Photo I.D. will also be required from that person.

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Protecting Your Privacy

We respect your privacy. Only the Meadowlands Family Health Center Team involved in your care have access to your personal health information. Any personal health information we collect from you remains confidential. Your medical record is considered private and confidential. All patient information is stored electronically, and is protected by passwords and firewalls.

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Important Guidelines:

Urine Sample Colletion  

Allergy Shot- Policies and Procedures