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Dear Patient,
We are writing to update you with some important information about the uninsured services (non-OHIP covered services) that
you may access through the clinic. While OHIP (Ontario Health Insurance Plan) covers the costs for most of your medical
needs, there are many services we provide that are not covered by the Ministry of Health. We cannot bill these services to
OHIP, and they often can require significant time and resources to administer. The demand for these uninsured services has
increased dramatically in the past several years. Examples of these include, but are not limited to:
 Prescription renewals by phone or fax.
 Sick notes
 Referrals for physiotherapy, massage therapy, chiropractic etc. for insurance coverage.
 Insurance forms
As you know, healthcare is changing rapidly, and we have embraced changes in our practice that will enable us to provide all
the services you and your family need, while allowing the clinic to operate at maximum efficiency while maintaining the focus on
providing quality care. We are excited to let you know about a new program we have introduced to the clinic, PatientSERV, the
Ontario Medical Association’s partner in uninsured services management. PatientSERV allows patients to easily manage their
uninsured services payments through an online platform and dedicated support team, which will help you cover the costs of
uninsured services in a hassle-free and efficient manner.
Through PatientSERV, we will also be offering the PS365 plan. This optional annual fee plan covers the costs of most
uninsured services for one year (see full list of services for more details). We believe that the PS365 plan is fairly priced and
hope that you will seriously consider the benefits for both you and your family.
Of course, you may choose not to participate in the PS365 plan program. In this case, any uninsured services you receive will
be charged on a Pay-As-You-Go basis. Patients will receive invoices for uninsured services used and have the option of paying
invoices online at www.patientserv.ca, by telephone, in-person (at the clinic) or via mail.
The administration of the PS365 program is handled for us by PatientSERV*. If you have any questions about this program, or
would like to pay over the phone, please contact PatientSERV at 1-800-385-3210.
Regardless of the choice you make, please be assured that it will have no bearing upon the medical care you receive from us as
your healthcare is our top priority. Thank you for placing your trust in us to provide you with the highest quality healthcare
possible, which we hope to fulfill for many more years to come.
The Physicians of Meadowlands Family Health Centre